Contact Glenns Valley Water Restoration

What should Glenns Valley homeowners do in the first hour after a leak?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If water is coming in from outside after heavy rain near the White River, move valuables to a higher floor and stay out of moving water.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What will we ask when you call about water damage in Glenns Valley?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the water is only in the basement or has come up to the main floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• About how old the house is. A lot of homes in Glenns Valley date from the 1970s to 2000s, and older plumbing changes what the crew checks first.
• The name of your insurance company, if you've already decided to file.
• If the furnace or water heater got wet.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Glenns Valley?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Glenns Valley homes help the crew plan?

With homes in Glenns Valley built anywhere from the 1970s to 2000s, it helps to know which decade yours came from. Around Glenns Valley, ranch and two story homes are common. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Glenns Valley service area?

This number covers Glenns Valley and its neighborhoods, including these:

• Hunter's Run · built mostly in the 1980s to 1990s
• Plantation Meadows · built mostly in the 1980s to 1990s, most with basements
• Perry Commons · built mostly in the 1990s to 2000s, finished basements are common
• Glenns Valley West · most with basements
• Hill Valley Estates · basements are common
• Southdale · homes from the 1970s to 1990s, basements are common

This number also takes calls from nearby Innisbrooke, Hickory Ridge Village, Sheffield Park, Glen Oaks Commons, Imperial Hills, Pleasant Creek, Hunting Creek and Heron Ridge. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in Glenns Valley want to know first?